JS Visuals Terms & Conditions

A booking is confirmed when we accept it, by email, phone or in writing. The service or package, property address, date and time, inclusions and price for each booking are as set out in your booking confirmation.

Please check your booking confirmation when you receive it and let us know promptly if anything is incorrect. Requests made after the shoot that were not part of the booking are treated as new instructions and may be quoted.

You are responsible for arranging access to the property at the confirmed time, including keys, lockbox codes or a person on site, and for confirming that we have permission from the owner and any occupants to enter and photograph the property.

You are also responsible for the presentation of the property. The shoot captures the property as it is presented on the day. Items such as clutter, bins, vehicles, unmade beds, personal effects and maintenance issues that are visible at the time of the shoot will appear in the media unless photo decluttering or virtual staging is booked as an additional service at the per-image price quoted.

If we cannot gain access or the property is not ready at the confirmed time, the shoot may be shortened, rescheduled or treated as a missed appointment. Any charges that apply will be as confirmed in your booking confirmation.

Twilight photography depends on the sky and light at dusk, and drone photography and video depend on weather, airspace restrictions and Australian aviation regulations. We assess conditions on the day and will not fly or shoot where it is unsafe or not permitted.

Where conditions do not allow part of a booking to go ahead, we will tell you and reschedule that part by agreement. Any charges for a return visit will be as confirmed in your booking confirmation. Aerial coverage may be limited by regulations that apply to the property’s location.

Prices are as quoted on our website, in a written quote or in your booking confirmation. The Premium Apartment Package and the Premium House Package are quoted including GST. All other prices, and any GST that applies to them, are confirmed at booking.

Payment terms are as set out on your invoice. Where a deposit or payment in advance applies, it will be confirmed at booking. Website development & design, SEO and portraits are quoted per project.

If you need to change, reschedule or cancel a booking, please tell us as early as possible so we can reallocate the time. We will do our best to accommodate changes.

Any charges that apply to late changes, cancellations or missed appointments will be as confirmed in your booking confirmation. If we need to reschedule a shoot for reasons within our control, we will arrange the next available time with you.

Every image we deliver is professionally edited to our standard: clean, bright and true to life, with balanced colour and straight verticals. Editing style and the number of images are as set out in your booking confirmation.

Please review the delivered media and tell us about any issue within a reasonable time. We correct genuine editing errors on our side — for example a colour cast, a crooked frame, a missing image that was part of the booking, or the wrong branding.

Requests that reflect a change of creative preference, such as a warmer or cooler look, a different sky, a different style of virtual furniture, or edits beyond the scope of what was booked, are new instructions and may be quoted before we proceed. Our Refund, Reshoot & Revision Policy sets this out in more detail.

Media is delivered as confirmed at booking, tailored to suit your agency’s branding and marketing requirements. Timing may be affected by weather, access, the scope of the shoot and any revisions requested.

Please keep your own copies of the delivered media. We take reasonable care to retain files but do not guarantee they will remain available indefinitely.

Ownership of, and permitted uses for, the delivered media are as set out in your booking confirmation or written quote. Unless otherwise agreed in writing, delivered media is provided for marketing the property it depicts. If you would like to use media for any other purpose, contact us first.

From time to time we may ask to showcase completed work in our portfolio or on Instagram (@jsvisuals.au). We will only do so with your agreement, and you can withdraw that agreement at any time by emailing hello@jsvisuals.com.au.

Logos, images and other material you supply remain yours. We use them only to deliver your booking, and you confirm that you have the rights needed to supply them.

Virtual staging adds digital furniture to empty rooms. Photo decluttering removes visual distractions to create a cleaner look. Drone markups, renders and similar services also alter or add to what the camera captured.

Digitally altered images should be disclosed as required by law, industry rules and your agency’s policies, and must not be used to misrepresent the property. We may decline edits that would remove or disguise permanent features, fixtures or defects, or that would otherwise mislead a buyer or tenant. You are responsible for how the delivered media is used in your marketing.

Floor plans, site plans, dimensions and measurements are prepared for marketing purposes and are indicative only. They should not be relied on as survey, architectural or engineering documents.

Website development & design and SEO are scoped and quoted per project. The inclusions, timeline, payment schedule and any ongoing services are as set out in your written quote or booking confirmation. You are responsible for supplying content, feedback and approvals within a reasonable time, and for any domain, hosting or third-party services unless the quote states otherwise.

Search engines are operated by third parties and change how they rank websites. We do not guarantee any particular search ranking, level of traffic, number of enquiries or business result from SEO or website work.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those guarantees or any other right you have under law that cannot be excluded.

To the extent permitted by law, and subject to those guarantees, our liability for any claim arising out of a booking is limited, at our option, to supplying the affected service again or paying the cost of having it supplied again, and we are not liable for indirect or consequential loss, including loss of sales, commission or opportunity, or delay to a marketing campaign.

You are responsible for the accuracy of the information you give us, for arranging safe and lawful access to the property, and for the use you make of the delivered media.

These Terms are governed by the law in force in New South Wales, Australia. Subject to any rights you have under the Australian Consumer Law, you and we submit to the jurisdiction of the courts of New South Wales.

We may update these Terms as our services or legal requirements change. Updated Terms will be posted on our website with a revised “Last updated” date and apply to bookings made after that date. The Terms in force when you book apply to that booking.

JS Visuals
Sydney, NSW, Australia

Email: hello@jsvisuals.com.au
Phone: +61 424 605 130